Shipping policy
Secure Ordering & Anti‑Fraud Policy
At AfroPino Vibes, your trust and security matter. To protect our customers and our small business, all orders must be placed directly through our official website. We do not accept orders through email, text message, social media, or third‑party payment requests.
How to Place an Order
To ensure accuracy, security, and timely processing, please follow our official ordering process:
- Browse our products on our website
- Add items to your cart
- Complete checkout using our secure payment system
- You will receive an automatic order confirmation email once your purchase is complete
If you have questions before ordering, you may contact us — but all purchases must be completed through the website checkout.
Fraud Prevention Measures
To maintain a safe shopping environment, AfroPino Vibes uses automated and manual fraud‑screening tools. We may cancel or refuse orders that show signs of:
- Attempts to place orders outside our website
- Requests for bulk or unusual quantities
- Suspicious or unverifiable contact information
- Mismatched billing and shipping details
- Overpayment or requests involving third‑party “shipping agents”
- Repeated inquiries that do not reference specific products
We take fraud seriously and will not process orders that compromise customer safety or business integrity.
Why This Policy Exists
Fraud attempts often begin with vague emails such as “How do I order?” or “Is your store open?” sent to many small businesses at once. This policy ensures:
- Your payment information stays secure
- Orders are processed accurately
- Our small business remains protected from fraudulent activity
Thank you for supporting a handmade, culturally rooted brand. Your trust helps us continue creating meaningful products with care.